How to Cancel My Bt Mobile Contract

If you are looking to cancel your BT mobile contract, there are a few things you should keep in mind to make the process go smoothly. In this article, we`ll outline the steps you need to take to cancel your BT mobile contract, including important details such as cancellation fees and how to transfer your phone number to a new provider.

Step 1: Check your contract terms

Before you cancel your BT mobile contract, it`s important to check your contract terms to understand what you may be liable for in terms of cancellation fees. These fees vary depending on your contract and the length of time remaining on your contract. If you are still within your minimum term period, you may be required to pay a cancellation fee that could be quite substantial.

Step 2: Contact customer service

Once you have reviewed your contract terms and know what you may need to pay, the next step is to contact BT customer service to initiate the cancellation process. You can call 150 from your BT mobile phone or 0800 800 150 from any other phone. Alternatively, you can log in to your BT account and cancel online. When you reach out to customer service, be sure to have your account details ready and clearly state that you wish to cancel your contract.

Step 3: Transfer your phone number

If you want to keep your current phone number when you cancel your BT mobile contract, you will need to request a PAC (Porting Authorisation Code) from BT. Once you have your PAC, you can give it to your new provider and they will handle the transfer process for you.

Step 4: Pay any outstanding charges

Before you cancel your BT mobile contract, make sure that you have paid any outstanding charges on your account. This includes any remaining balance on your phone or SIM card, as well as any early termination fees that may apply.

Step 5: Return your equipment

If you received any BT equipment as part of your mobile contract, such as a handset or SIM card, you will need to return these items to BT when you cancel your contract. BT will provide instructions on how to return the equipment and any associated charges that may apply.

In conclusion, canceling your BT mobile contract can be a straightforward process if you follow the steps outlined above. Be sure to review your contract terms, contact customer service, transfer your phone number, pay any outstanding charges, and return any equipment that needs to be returned. If you have any questions or concerns about canceling your BT mobile contract, don`t hesitate to reach out to customer service for assistance.